TAC Energy has announced updates to the company’s robust and comprehensive online ordering portal that allows clients to customize all aspects of the ordering process. The portal provides customers the ability to apply for credit, place and track orders, lock-in spot fuel prices and receive quotes—all through online access or via their mobile devices.
“This portal is a state-of-the-art automated delivery system that is rare in our industry,” said Fred Sloan, Vice President and Chief Operating Officer of TAC Energy. “It gives our customers the advantage and convenience of customizing every aspect of their order which, when placed, immediately initiates a direct follow-up and provides access to our team’s around-the-clock customer service.”
The online credit application is brief and provides ease of use to new or returning customers, with notification of final approval in 48 hours or less.
Fuel orders may be placed online, or over a smartphone or tablet, with specific fields for requested delivery date, actual delivery date, fuel cost and the ability to track current or previous orders. TAC Energy’s immediate order confirmation concludes the brief process for customers. Customers also have the option to grant access to managers at their various locations, allowing for different levels of access and permissions for fuel purchasing.
TAC Energy has, for some time, offered the advantage of real-time data for its spot fuel purchases online. Fixing spot volumes at market prices is another key feature offered through the online ordering portal and includes the option to customize volume and delivery windows. Immediate order confirmation follows every transaction.
“As one of the largest independent fuel marketers in the nation, it is important that we remain on the cutting edge of technology to best serve our customers’ ever-changing needs,” said Sloan. “TAC Energy has always been known as a customer service-focused organization. When we acquired Mutual Oil Company in the Boston area last spring, we vowed to offer not only a nationwide network of terminals, but also the most complete service package in the industry, and this new technological solution is a part of fulfilling that promise.”
The portal allows for product quotes in real time, in that customers may see pricing for any product for which they are configured at any time. Access to current and past invoices, as well as the ability to import information into a client’s back office system, provides additional efficiency for both the customer and TAC Energy.