Fleetmatics, a leading global provider of mobile workforce solutions for service-based businesses of all sizes delivered as software-as-a-service (SaaS), has announced that customer Crane Transport Inc., a trucking company located in Gainesville, Georgia, found it achieved several critical business improvements after implementing Fleetmatics’ fleet management solutions.
Fleetmatics REVEAL is a powerful yet simple-to-use fleet management solution designed to drive cost savings and improve productivity for virtually any mobile workforce. Fleetmatics REVEAL+ helps enterprise customers with larger fleets, such as Crane Transport Inc., to manage complex organizational structures and large numbers of users, as well as to deliver actionable executive level business intelligence across the entire enterprise.
“Our biggest priority is customer service, which can be challenging when managing a diversified fleet of 275 vehicles and 350 employees,” said Tim Hutchings, Director of Safety and Compliance at Crane Transport Inc. “With Fleetmatics, we’ve been able to provide our customers a superior customer experience through features like Live Map, ultimately keeping our customers more informed and prepared than ever before.”
Since implementing Fleetmatics, Crane Transport can handle compliance-related challenges and address the safety of their drivers through Logbook, harsh driving alerts and speeding reports. With hundreds of vehicles on the road, knowing where each driver is, how far away they are from their next delivery and the route they take to arrive at their destination is crucial in helping provide their customers with excellent customer service. This powerful information can be accessed directly from the Fleetmatics mobile app, which seamlessly equips drivers with the information to keep their customers informed and happy.
Crane Transport also reported it experienced improved safety and compliance. The company was able to report an accident rate of 0.32%, which is well below the Department of Transportation’s (DOT’s) standards for satisfaction of 1.5 percent. Crane Transport drivers also benefited from Fleetmatics Logbook, which helped to eliminate time intensive manual logs and ensure drivers remain compliant with electronic logging device (ELD) regulations. By utilizing near real-time driving data and overcoming compliance challenges, Crane Transport managers are now able to better manage their drivers, improving the success of their business.
“Compliance to new and ever-changing industry regulations is a priority—but it can also be a challenge for some customers,” said Todd Ewing, Director of Product Marketing for Fleetmatics. “With Fleetmatics Logbook, we’ve made the process as simple as possible for drivers to more accurately and easily record their duty status information, allowing employees to focus their attention on other critical areas of the business.”
To hear more about Crane Transport Inc.’s experience with Fleetmatics, click here.