ADD Systems (Advanced Digital Data) has announced the latest major enhancement to its Pegasus service mobile solution for field service technicians, Time and Materials billing. While Pegasus has always supported flat rate billing, this new enhancement allows a service/HVAC company to have the flexibility to choose the method that best fits their needs for a particular type of service call. Pegasus Time and Materials billing allows the technician to bill for the actual time spent and parts used on a service call. When the call is complete, the tech can print out a priced-out invoice and even take payment at the time of service.
The Pegasus mobile service product was originally released in 1995 and has steadily grown both its functionality and user base. It brings exceptional efficiency to service and HVAC operations with real-time communication, streamlined dispatching, call history and images for techs in the field, real-time, automated customer communication, Gas Check, equipment tracking, and more. With a close partnership with their user group, ADD Systems consistently solicits feedback from users and input on development direction.
Rob Culbertson, Senior Vice President and COO at ADD Systems shared that, “We’re proud to offer the billing flexibility that helps our clients run an agile service operation. The Time and Materials enhancement, as well as all the development our dedicated mobile engineering department accomplishes each year, are in keeping with ADD Systems’ commitment to creating solutions that meet and exceed our clients’ needs. As ADD celebrates 50 years in the industry, we‘re proud that Pegasus has been helping clients be more efficient since its inception nearly 30 years ago.”
