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Updated October 15, 2019
Collection of Information
User Provided Information
In general, NACS only collects personal information from you when you voluntarily provide it to us by (1) registering on the Website; (2) participating in one of the discussion forums; (3) subscribing to one of the services, such as news, media, NACS Magazine , and Fuels Market News Magazine services; (4) ordering products from the Online Store; (5) making product or service inquiries; (6) registering for an event; and (7) contacting NACS (including the webmaster, customer service representatives, or other employees) by email. In connection with these activities, NACS may collect personal information about yourself or your business, including, but not limited to, your name, mailing address, email address, username, password, a picture of you, certain preference information (such as favorite URLs), whether or not you are a NACS member, purchase information from the Online Store, telephone number, fax number, company name, title, tax jurisdiction, credit card numbers and billing information.
NACS (independently or through a third-party service like Google Analytics) may collect information about you, your computer or other device used to access our services. A representative, non-exhaustive list of the types of information that may be collected includes: network or internet protocol (IP) address and type of browser you are using (e.g., Chrome, Internet Explorer, Safari), Internet service provider name (e.g., Comcast, Verizon, AT&T), operating system (e.g., Microsoft Windows, Mac OS, Android), originating domain name, mobile network, device identifiers, type of handheld device, geographical information, date and time you visit the Website, the areas or pages of the Website that you visit, the amount of time spent viewing the Website, the number of times you return to the Website, and other click-stream data.
We retain Personal Information that you provide to us where we have an ongoing legitimate business need to do so (for example, as long as is required in order to contact you about the Subscription Service or our other services, or as needed to comply with our legal obligations, resolve disputes and enforce our agreements).
After the expiration of any services and legal requirements, we maintain the records for up to five years for re-marketing purposes where we have consent. After that period, the records are inactivated to prevent further use. Records may still exist in the database for historical reporting purposes. We will delete this information from the servers at an earlier date if you so request, as described in “Access to Information” below.
Use of Information
NACS may use the information collected from you for any of the following purposes: (1) to facilitate your use of the Website and better understand your needs; (2) to process and fulfil your orders for certain products and services; (3) to respond to your inquiries or requests for information about the products and services; (4) to send you information, promotional materials, and offers from NACS as well as from its subsidiaries and affiliates; (5) to contact visitors to the Website when necessary; (6) to help address problems with the Website; (7) use the data to make strategic decisions on content and functionality; (8) to conduct internal reviews of the Website (e.g., to determine the number of visitors to specific pages within the site); (9) to help us better understand visitors’ use of the Website; (10) to protect the security or integrity of the Website; (11) use the captured data to categorize users and target information to them, so they have a tailored experience; and (12) to share your email with advertisers if you interact with advertising content on our Website and newsletters (but not if you are a resident of the European Economic Area [or Switzerland]).
You are always free to decline cookies, but in doing so you may not be able to use certain features on the Website. The “help” segment of the toolbar on most browsers explains how to configure a browser to not accept new cookies, how to have the browser inform a user when they receive a new cookie, and how to erase cookies from their hard drives. You may opt out of Google Analytics tracking here.
Disclosure of Information
In the event that NACS or any of its assets are acquired by a third party, personal information acquired through the Website may be one of the assets transferred.
While any information that you transfer to NACS is done at your own risk, NACS uses a variety of security technologies and procedures consistent with current best practices to protect its Websites and databases. These measures are intended to safeguard data—including your personal information—from unauthorized access, use or disclosure.
Wherever we collect sensitive information (such as credit card data or email addresses), it is encrypted and transmitted to us using the latest secure socket layer (SSL/TLS) encryption methods. You can verify this differently in different browsers: by looking for a closed lock icon, a green location bar, or even just “https” at the beginning of the address of the web page.
Furthermore, NACS regularly uses different third-party tools to verify we are conforming to the latest security methods, protocols, and best practices to maintain safe transmissions.
California law permits California residents to request information regarding NACS’ disclosure of personal information to third parties for third parties’ direct marketing purposes. As permitted under California law, in lieu of responding to such requests, NACS has adopted a policy of not disclosing personal information of a California resident to third parties for third parties’ direct marketing purposes at a California resident’s request. California residents may make this request by submiting a contact form here. (Choose the “Privacy: My Information” in the “Type of Request” dropdown on the form. We will respond to your request to change, correct, or delete your information within a reasonable timeframe and notify you of the action we have taken.)
NACS does not direct the Website to, nor does it knowingly or intentionally collect any personal information from, children under 13.
Third Party Web Sites
Access to Information
Access to certain personal Information that is collected from our Services and that we maintain may be available to you. For example, if you created a password-protected account within our Service, you can access that account to review the Information you provided. In addition, you can also contact us via a form on the Website under the “Contact NACS” section of this policy to change your information. To submit your request, choose the “Contact Changes & Updates” in the dropdown.
Under Applicable Data Protection Laws, you may have the right, in certain cases, to request access to your Personal Data that we collect, process or use. To request a copy of your Personal Data in a standardized format or to request deletion of your personal data, please contact us via the Website under the “Contact NACS” section of this policy. Choose the “Privacy: My Information” in the dropdown. We will respond to your request to change, correct, or delete your information within a reasonable timeframe and notify you of the action we have taken.
If you would like to opt out of NACS marketing communications‚ please follow the unsubscribe link found at the bottom of our emails or click here to update your communication preferences.
Customers cannot opt out of receiving transactional emails related to their account with us or the Subscription Service while it is still active.
We can also be contacted by postal mail at:
1600 Duke St., Suite 700
Attn: Data Protection Officer
Alexandria, VA 22314 USA