A first of its kind AI-powered voice analytics technology platform from InStore.ai that reveals vital in-store insights from customer and employee interactions is now available to the convenience retailing industry.
“We are thrilled to have finished our beta testing and officially launch this new platform to assist with multi-unit management”, shared InStore.ai co-founder & CEO Jay Blazensky. “Our revolutionary retail voice analytics product is aimed at fundamentally transforming how retail works, revealing every opportunity to enhance customer engagement, improve the customer experience and streamline operations.”
In every location of their chain, retailers can now capture vital information previously hidden in conversations occurring in stores between employees and guests. These conversations are then generatively evaluated for positive and negative implications and actions. Retailers can search analytics by any term or phrase desired, revealing powerful and actionable insights.
C-store owner and beta tester DeLone Wilson, CEO, Cubby’s, relayed, “With this new InStore.ai platform, we have identified several maintenance issues with our stores before the Store Manager or District Manager even opened a ticket.”
This truly innovative platform is easy to install at key locations in each store – allowing retailers to pinpoint inefficiencies and uncover opportunities for improvement in multiple areas of operations. Some that have been identified include:
- Customer Experience and Trip Loyalty—Elevate experiences through timely capture and tightly monitored customer feedback related to in-store interaction, complaint resolution, wait times, assortment, equipment malfunctions, facility issues, cleanliness, risk issues and more
- Marketing & Promotions—Monitor cashier engagement and effectiveness in delivery of promotional messaging, loyalty programs, upsell attempts, in-stock issues and verify marketing tactics are executed appropriately and that they resonate well with consumers.
- Cashier Engagement & Attrition—From better training to validated accolades, retailers can further empower cashiers, identify best practices, reduce turnover and retain top performers.
- In-store Operations—Detect and address everything from safety to technology hurdles, confirming systems support rather than complicating front-line employee operations.
Alan Meyer, CEO, Meyer Oil Company / Mach 1 Stores noted, “The team at InStore.ai promised us a truly innovative solution to measure and improve employee engagement, and they exceeded our expectations. The authentic insights we now get will positively transform how we interact with our customers and each other.”
InStore.ai is a Silicon Valley-based technology company that extracts actionable insights from conversations between cashiers and shoppers to help multi-unit, brick-and-mortar retailers increase sales, reduce costs and improve customer experience. InStore.ai is committed to incentivizing, measuring, and rewarding top-performing employees to help retention while increasing basket size. The company was founded in 2022 and is a member of NACS, SIGMA and Conexxus.org.
