Cary Oil, a leading petroleum supplier distributing nearly 1 billion gallons of fuel annually to over 900 branded locations nationwide, has transformed its network operations by expanding its partnership with Mako Networks. Known for empowering fuel and convenience retail customers with innovative solutions, Cary Oil selected Mako Networks to address critical challenges in network reliability, customer support, and compatibility across multiple oil brands.

 

Meeting Challenges With Innovation

Before implementing Mako Networks, Cary Oil faced operational obstacles, including the need for dependable low-downtime hardware, responsive customer support, and a streamlined onboarding process. Existing providers often relied on automated systems and slow response times, making day-to-day operations challenging.

Cary Oil faced network inconsistencies across their facilities, with multiple vendors managing different branded oil sites based on brand-specific authorizations. Mako’s extensive approvals from major oil brands, including ExxonMobil, Valero, BP, Sunoco, Chevron, and others made them the ideal partner to simplify and harmonize their network.

Cary Oil’s decision to scale its partnership with Mako Networks stemmed from a proven track record of delivering exceptional service. “The ease of working with Mako, from onboarding to de-branding and everything in between, is seamless. Their team is pleasant, knowledgeable, and highly responsive,” stated Dana Dennis, a Cary Oil representative.

 

Outstanding Benefits With Mako Networks

With nearly 300 sites now deployed, Mako Networks delivers transformative results for Cary Oil:

  • High Reliability: Minimal downtime and fast network services ensure efficient operations and seamless credit card processing.
  • Exceptional Support: Mako’s direct, knowledgeable customer support eliminates frustrations commonly associated with automated systems. Devices are shipped within 24 hours, significantly enhancing operational efficiency.
  • Extensive Compatibility: As a trusted network provider approved by nearly all major U.S. oil brands, Mako simplifies network management for multi-branded operators.
  • Centralized Network Management: Cary Oil can oversee their entire network infrastructure across multiple oil brands using Mako’s single management portal, eliminating the need to log into separate portals for each brand, as they had to do with competitive network solutions.

Dennis further highlighted, “We have no complaints from the almost 300 sites currently on Mako with Cary Oil. Mako has significantly influenced our customers’ experience at gas stations, delivering faster payments and fewer outages.”

 

A Trusted Partner for Future Growth

Following ExxonMobil’s 2024 approval of Mako as a network vendor, Cary Oil is migrating legacy sites and deploying Mako across all new locations. This strategic move ensures Cary Oil can continue to provide a seamless, reliable experience for site owners, branded partners, and customers.

Mako Networks Chief Revenue Officer Jon Kelly commented: “We take immense pride in our partnership with Cary Oil, whose large-scale adoption of the Mako solution underscores the power and reliability of our technology. This collaboration exemplifies the value of our approvals from leading oil brands. As we continue to grow rapidly within the fuel retail industry, partnerships with prominent branded wholesalers like Cary Oil reaffirm Mako’s commitment to delivering exceptional network solutions and service quality.”

“Mako Networks is more than a network vendor – they are a true partner in operational efficiency and reliability,” Dennis concluded.